Effective: 06/13/2025
At Installers of Starlink, we are committed to providing professional and reliable Starlink installation services. To maintain fairness and transparency for both our customers and technicians, please review the following policies regarding refunds, cancellations, rescheduling, and returns:
Deposits & Cancellations
All appointments require a refundable deposit to reserve your scheduled time with a technician.
Cancellations made at least 48 hours before your scheduled installation are eligible for a full refund.
Cancellations made less than 48 hours before may result in forfeiture of the deposit due to scheduling and administrative costs.
If we notify the customer of a delay or rescheduling need before a technician is dispatched, and the customer requests a cancellation or refund at that time, a full refund will be issued since no travel or labor costs have been incurred.
If a technician has already been dispatched to your location, and the service is canceled or refused on-site, a $175 non-refundable travel fee will be deducted from the deposit to cover time and travel expenses.
Rescheduling
Customers may reschedule without penalty if we are notified at least 48 hours in advance of the appointment.
Rescheduling requests made less than 48 hours before the scheduled time may be subject to additional fees or forfeiture of deposit.
Completed Installations
Once an installation has been completed and confirmed as functional, no refunds will be issued.
Customers (or their designated representatives) must be present during the installation and prepared with all necessary account credentials, devices, and access needed to verify functionality on-site.
If required access is not provided during installation and we cannot confirm the system is fully functional (e.g., mesh networks, app access, account logins), no refunds will be issued for that portion of the service.
If an issue arises with the technician, quality of work, or punctuality, it must be reported before the installation is completed or while the technician is still on-site. We will make every effort to resolve it in real time.
Refunds or partial credits will not be granted after the fact, especially once service is complete and the technician has been paid.
All complaints or concerns must be submitted in writing (email or text) during or prior to the appointment. Complaints raised after installation is completed and without prior documentation will not be eligible for refunds or service credits.
Tangible Item Returns
Physical products such as mounts, cables, adapters, and Starlink kits may be eligible for return if unused and in their original condition.
All returns must be initiated within 30 days of delivery.
Once returned items are received and inspected, approved refunds will be issued to the original payment method. Please allow up to 30 days for the refund to process.
Subscriptions
Monthly subscriptions can be canceled at any time.
However, no refunds will be issued for partial months or unused service days once a billing period begins.
Contact Us
For all refund inquiries, cancellation requests, or product returns, please contact us directly at:
Phone: (877) 309-1050
Email: Support@installersofstarlink.com
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Customers who booked an installation with us prior to June 13, 2025, will be subject to the following refund and return policy:
At Installers of Starlink, we strive to provide professional and reliable Starlink installation services. Due to the nature of our business, we have the following refund policy in place:
Deposits & Cancellations: All bookings require a refundable deposit to secure your appointment. Cancellations made at least 48 hours before the scheduled installation will be eligible for a full refund. Refunds, if approved, will be processed within 7-21 business days to the original payment method.
Completed Installations: Once an installation has been completed and confirmed as functional, no refunds will be issued. If any issues arise, we will work to resolve them under our service guarantee.
Rescheduling: If you need to reschedule, please contact us at least 48 hours in advance to avoid additional fees.
Returns & Refunds for Tangible Items: Tangible items such as mounts, cables, adapters, and Starlink kits may be eligible for a refund if returned in unused and original condition. The refund process will begin once the returned items are received and inspected. Refunds may take up to 30 days to process and be issued back to the customer’s original payment method.
Subscriptions: Monthly subscriptions are eligible for cancellation at any time; however, refunds will not be issued for partial months or unused service periods.
For any refund inquiries, please contact us at (877) 309-1050