Last Updated: 10/17/2024
1. Services Overview
Installers of Starlink provides professional Starlink and IT network-related installation and support services to Starlink LEO satellite broadband customers and the general public (“Customers”). Our services include:
Installation consultations
Wired and wireless network design
Project planning and management
Equipment installation (dish mounting, low-voltage data cable installation, router and wireless access point setup)
Documentation of work performed
Verification of system functionality upon completion
2. Acceptance of Terms
By using the services provided by Installers of Starlink, you agree to these Terms of Service in full. If you do not agree to these terms, you must inform Installers of Starlink. We reserve the right to refuse service at our discretion.
3. Customer Responsibilities
Customers agree to:
Ensure that all necessary parts and equipment they supply are onsite before the installation appointment.
Provide accurate information when communicating with our support team.
Prepare the installation site with available power, a clear sky view, and safe access for technicians.
4. Payment Terms
Payment details, including pricing, payment methods, and deadlines, are provided in your quote. A deposit of approximately 45% is required to confirm your appointment. The remaining balance is due upon receipt of the final invoice. Additional fees may apply for custom needs such as lift rentals or specialized hardware.
5. Cancellation and Rescheduling
To receive a full refund, cancellations must be made within the timeframe stated in your quote. Cancellations made outside this period may be subject to a fee. No refunds are issued for same-day cancellations.
Jobs canceled or rescheduled within 24 hours of the appointment are subject to a fee, as outlined in your quote.
6. Refunds and Returns Policy
When a valid refund or return request is submitted in writing (email or text), processing begins immediately. Most are completed within 7–21 days and no later than 30 days.
Equipment returns are accepted within 30 days of delivery if items are unused. Written notice (email or text) is required. Used, damaged, or incorrect items will be documented and returned to you at your expense.
7. Equipment Purchases: Kits, Mounts, or Cables
Installers of Starlink is a third-party installation company and is not an authorized reseller of Starlink equipment. Any products shown on our website are based on compatibility and durability recommendations.
When physical products like kits, mounts, or cables are ordered through us, we purchase them on your behalf from authorized retailers such as Best Buy, Home Depot, or West Marine.
8. Express Checkout Terms
Our express checkout feature simplifies scheduling and equipment ordering. However, it is currently unavailable in Alaska, Hawaii, North Dakota, and South Dakota due to logistical limits.
We only offer services and products within the United States. For restricted locations or special requirements, please contact our support team before proceeding.
9. Service Warranties and Limitations of Liability
All installation services are provided “as is” without warranties. Customers must approve the installation work before the technician departs. Any additional visits will incur a separate service fee.
Installers of Starlink does not guarantee Starlink internet service performance and is not liable for:
Property damage related to the installation
Weather-related delays
Disruptions caused by Starlink or third-party support
In cases where we cannot dispatch our own technician, a trusted third-party contractor may be used. Customers agree to release Installers of Starlink from liability for any property damage or injuries caused by the third-party technician during service.
10. Force Majeure
Installers of Starlink is not responsible for delays or service failures due to causes beyond our control, including severe weather, natural disasters, or labor disruptions.
11. Changes to Terms
We reserve the right to update these Terms of Service at any time. Changes will be posted here with an updated date. Continued use of our services implies acceptance of the revised terms.
12. Equipment Responsibility
Customers are responsible for Starlink hardware after installation. Damage caused by mishandling, relocation, or interference after the service is completed is the customer’s responsibility.
13. Governing Law
These Terms of Service are governed by the laws of the U.S. state in which the service is performed, without regard to conflict-of-law provisions.
14. Privacy Policy
Your personal data is handled in accordance with our Privacy Policy, which explains how your information is collected, used, and protected.
15. Homeowners Associations (HOAs)
Customers must obtain any necessary HOA approvals for rooftop or exterior installations. If installation cannot be completed due to HOA restrictions, the customer forfeits 100% of their deposit. Service may be rescheduled once permission is granted.
Customers are encouraged to review the FCC’s OTARD (Over-the-Air Reception Devices) rule for more information on their rights.
16. Termination of Services
Installers of Starlink may cancel services, orders, or installation work at any time due to noncompliance with these terms, nonpayment, or unsafe site conditions.
17. Contact Information
For questions or concerns regarding these Terms of Service, please contact:
Email: support@installersofstarlink.com
Phone: (877) 309-1050